Boiler Care Cover
Wiltshire

No — our boiler care cover is not an insurance policy. It is a service and maintenance plan designed to help you maintain, protect, and manage your boiler and heating system.

Depending on the plan you choose, it includes your annual boiler service, system inspections, priority support, call-outs, and labour for covered repairs. Rather than being a third-party insurance product, our plans are delivered directly by our local engineers, giving you straightforward support, transparent benefits, and faster response when you need assistance.

Boiler insurance and Boiler Care Cover may seem similar, but they work in very different ways.

Boiler insurance is a financial product that mainly covers the cost of repairs or replacements if something goes wrong. It often comes with:

• Excess fees you have to pay per claim
• Complex exclusions and limits on what’s covered
• Slower response times because it’s processed through a third-party insurer

Boiler Care Cover, on the other hand, is a service and maintenance plan. It focuses on keeping your boiler and heating system running safely and efficiently while offering support when you need it. Benefits include:

• Annual boiler service and system inspection
• Priority call-outs and remote support (depending on plan)
• Digital service records and yearly reminders
• Exclusive discounts on future repairs

In short, insurance pays for some costs after something breaks, while Boiler Care Cover prevents problems, provides expert support, and keeps your system maintained.

All plans include a full annual boiler service and system inspection. We check key components, safety devices, pressure levels, and overall performance to ensure your boiler is running safely and efficiently.

Choosing the right plan depends on the level of protection and support you want for your home. Here’s a simple guide to help you decide:

Choose Boiler Essentials if you:

• Just want an annual boiler service and safety inspection
• Prefer a lower monthly cost
• Want digital service records and reminders
• Don’t need repair call-outs included
• Want a small discount (5%) on future work

Choose Boiler Comfort if you:

• Want call-outs and out-of-hours support included
• Want priority appointments
• Would like remote support for quick issue diagnosis
• Only need cover for your boiler (not the full heating system)
• Want a 10% discount on future work

Choose Boiler Comfort Plus if you:

• Want cover for both your boiler and heating system
• Want priority appointments and out-of-hours call-outs
• Want remote support included
• Prefer broader protection for radiators, pipework, and controls
• Want a 10% discount on future work

Choose Boiler Premium if you:

• Want the highest level of protection available
• Want boiler, heating system, and home plumbing cover
• Want same-day remote support
• Want priority appointments and emergency call-outs
• Prefer complete peace of mind with comprehensive home cover
• Want a 10% discount on future work

Boiler Premium is our most comprehensive plan. It includes boiler cover, full heating system cover, home plumbing cover, same-day remote support, priority appointments, and out-of-hours call-outs.

Call-outs and out-of-hours support are included in Comfort, Comfort Plus, and Premium plans. Boiler Essentials focuses on servicing and maintenance only.

Remote support allows our engineers to help diagnose issues over the phone or via digital support, potentially resolving simple problems quickly without waiting for a visit. Premium plans include same-day remote support.

Yes. You can customise your plan if you have multiple appliances, and you can add an Unvented Cylinder & Service for £6.00 per month at checkout.

Yes. Every plan includes an initial discounted boiler service and system inspection before your cover begins.

Yes. Boiler Essentials members receive 5% off future work. Comfort, Comfort Plus, and Premium members receive 10% exclusive discounts.

Lucas & Sons Boiler Care Cover isn’t insurance — it’s a straightforward service and maintenance plan designed to keep your heating system safe, efficient, and reliable. Unlike insurance, which may only cover repairs and often comes with complex exclusions, our plans focus on prevention, protection, and support.

With Boiler Care Cover, you get:

• Annual boiler service and system inspection to keep your boiler running safely
• Digital service records and yearly reminders so you never miss a check-up
• Priority appointments and call-outs on selected plans to avoid long waits
• Remote support to help diagnose issues quickly
• Exclusive discounts on future work for savings on repairs and upgrades

Delivered by trusted local engineers, our plans give peace of mind, fast response, and full control over your home heating — all in one simple, flexible package.